DELIVERY

Standard Delivery £3.90 (for UK mainland addresses only).

We are unable to post to any country outside the UK or to PO Box Addresses.

Deliveries made by Royal Mail Monday to Saturday with signed proof of delivery.

We aim to dispatch orders placed before 4:00pm Monday to Friday on the same day for delivery within 3 – 5 working days.

We aim to dispatch orders placed on a Friday (after 4:00pm), Saturday or Sunday on the next working day excluding (Public Holidays).

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

If you would like details for next day delivery please contact customerservices@chosen.co.uk for a price.

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RETURNS

We want you to be happy with your purchase but if you are not completely satisfied please return them within 7 days. The product you are returning must be in a fully resalable condition i.e. unopened and unused and we will refund you. Please return item(s) to Customer Services: Please email customerservices@chosen.co.uk for a returns form.

Customer Services
CHOSEN (UK) LTD
PO Box 562
TORQUAY
TQ1 9HS

Please note:
If the product is returned in a condition which is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Please retain proof of purchase. We are not liable for returns postage.

If your product is faulty or damaged
We will always do our best to ensure that your product arrives in perfect condition. If your product is faulty or damaged we want to be able to resolve as quickly as possible. In this case please return to Customer Services for an exchange.

How Refunds are Paid
When returning goods to customer services refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back. Please ensure you obtain a proof of postage receipt in the event that your item is lost/damaged.

Proof of Purchase
All online customers will receive a proof of purchase email when their order has been dispatched.

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Website Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions ("Terms & Conditions") on which we supply any of the products ("Products") listed on our website www.chosen.co.uk (the "Site") to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions.. Please note that the use of this Site is subject to the terms contained in the Disclaimer document which apply whether or not you order any product from the site you should also read our Privacy Policy.

Information about us

The Site is operated by CHOSEN (UK) Ltd ("we" / "us"). We are registered in England and Wales under company 06254395. CHOSEN PARFUMS is a subsidiary of CHOSEN (UK) LTD

The contract between you and us

You may place an order to purchase a Product advertised for sale on the Site by clicking the "Buy Now" button and following the prompts. You must be over 18 years of age. After placing an order you will receive an email (the "Order Confirmation" from us and acknowledging that we have received your order, please note that this does not mean that your order has been accepted.

Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation" The contract between us will only be formed when we send you the Dispatch Confirmation).

The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

We may be unable to process your order if:
The Product you ordered is out of stock or discontinued or there is a problem with authorisation of the payment.

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Delivery

We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery, Special Delivery).

During busy periods (e.g. Christmas) deliveries may take longer than any time quoted. Please refer to the delivery information page for remote locations and bad weather conditions.

We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. If you are not in to receive your delivery Royal Mail may leave your delivery with a neighbour Please see the Royal Mail Delivery to Neighbour Policy for details and how to opt out. We are not responsible for any additional carrying or positioning of Products ordered. Deliveries must be signed for at the delivery address.

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Risk and Ownership

Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.

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Price and Payment

The price of any Products will be as quoted on our Site, except in cases of obvious error.

These prices include VAT but exclude delivery costs which will be added to the total amount due once you have selected the delivery service from the available options as set out in Delivery information.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

We cannot complete your order until you have paid for it in full. Payment can be made by Paypal by completing the relevant details on the "Paypal Payment Detail" page.

By using Paypal to pay for your order, you confirm that the Paypal/card/account being used is yours. All Paypal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your Paypal payment in accordance with your order.

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UK Payment and Deliveries

We only accept payment in Pound Sterling through PayPal.

If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.

When you have made your choice and your order has been placed, you will receive an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.

The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will therefore be formed in England and the language of the contract will be English.

All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) (and delivery if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders, we can only deliver items to UK mainland addresses.*some restrictions may apply.

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Cancellation, returns and refund policy

You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 7 days afterwards. Please refer to our Returns policy for online orders or by contacting our customer services at customerservices@chosen.co.uk.

Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 7 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging unopened, by the means set out in our Returns policy.

After you cancel your order and return the Products, any sum debited from your Paypal account will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase We will usually process the refund due to you as soon as possible but please allow 30 days of receiving the order back from you.

If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns policy. If you have any questions regarding returns, please Contact us at customerservices@chosen.co.uk.

If you have reason to return a Product you must return the Product by post in accordance with the Returns policy, together with the original Product packaging. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If you decide to return the Product the refund will usually be processed as soon as possible but within 30 days of receiving the returned Product. If the Product you are returning is not faulty, e.g. you ordered an incorrect item, we are not responsible for the postage or delivery charges in connection with the return of the Product and the product must be received in a resalable condition, eg unopened and unused in original packaging..

Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

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Liability

We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

Nothing in our Terms & Conditions affects your statutory legal rights.

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Disclaimer & Terms of Use of the Site

www.chosen.co.uk (the "Site") is operated by Chosen (UK) Ltd ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

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Privacy Policy

This privacy policy sets out how www.chosen.co.uk uses and protects any information that you give us. We are committed to safeguarding your privacy and ensuring that your personal data is protected.

This privacy policy applies to www.chosen.co.uk (the "Site"). By using the Site, you are agreeing to the terms of this privacy policy. If you do not agree with any term in this policy, please do not use the Site.

We collect information about you when you buy products on the website. Certain information by which you can be identified when using this website will only be used in accordance with this privacy policy. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address or your home address which you have provided. If you wish to stop receiving these emails please click on the "unsubscribe" link on the promotional email. We will not sell, distribute or lease your personal information to third parties unless we are required by law.

Subject to your prior consent where required under applicable Data Protection Laws, we may use your personal data:

  • to process your application
  • to provide the services
  • to respond to your queries or comments
  • for the purposes of promotion
  • to send you products that you have requested
  • to make product recommendations to you
  • to carry out analytics and market research
  • to prevent or detect fraud or other crimes and/or verify your identity
  • to verify/check your credit/payment status; and
  • to process payment instructions

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at customerservices@chosen.co.uk We will promptly correct any information found to be incorrect. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email customerservises@chosen.co.uk.

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